Support & grievances

Use the form for help with watching, orders and payments, filmmaker enquiries, or to raise a formal grievance. Every request gets a reference number and a written reply by email.

Grievance redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, grievances are acknowledged within 48 hours and resolved within one month of receipt. The Grievance Officer for this service is appointed by Lex Orbis Education (OPC) Private Limited and can be reached through this form by choosing Grievance, or by post at the company's registered office (stated on our terms page).

Copyright

Rights holders who believe a listing infringes their rights should choose Copyright or takedown; see our copyright policy for what to include. Listings are removed promptly on a valid notice.

Payments

Quote your order number (ZP-XXXX-XXXX). Refunds follow the refund & cancellation policy.