My ListPremium

Refund & cancellation policy

Last updated 11 October 2026

This policy is part of the terms of use. It is designed to distinguish clearly between a free founding-list registration and a paid order.

Founding list and unpaid reservations

Joining the founding list collects no money and does not create a purchase. You may withdraw from email or WhatsApp updates at any time through the help page. Where an unpaid reservation is offered, it may be cancelled at any time before payment.

Primary Premium passes (Founding Annual ₹599 · Monthly Pass ₹99)

  • Before the recorded Premium launch date: a paid access pass is refundable in full on request.
  • Founding Annual: after access begins, request a full refund within 7 days if less than one complete Premium title has been watched through the order access.
  • Monthly Pass: after access begins, request a full refund within 48 hours if no Premium title has been started through the order access.
  • Special or legacy pass: the refund window displayed at checkout applies; if none is shown, the Monthly Pass rule applies to a pass of 30 days or less and the Founding Annual rule applies to a longer pass.
  • Service failure: after the applicable window, a pass may still qualify for a proportionate refund where paid Premium access is unavailable because of our systems for more than 7 consecutive days and we cannot provide a reasonable remedy.
  • No pass renews automatically. Expiry does not itself create a new charge.

Pay-per-view tickets

A ticket is refundable in full before playback begins. After playback begins, it is non-refundable unless the licensed stream fails for reasons within our control and we cannot restore access within 24 hours.

Failed, pending or duplicate payments

If money appears to have left your account but the order is not marked paid, do not pay again. Send the transaction reference and ZELVU Play order number through the help page. For ICICI checkout, access is activated or a refund is processed only after the bank record is verified. A confirmed duplicate payment for the same order is refundable in full.

Refund method and timing

An approved refund is initiated to the original payment method where supported. We aim to initiate it within 7 working days; the bank or payment network may require additional time to display the credit. If the original method cannot receive a refund, we may request verified bank details through a secure process.

How to request a refund

Use the payment help page with the order number and checkout email. Do not send card numbers, UPI PINs, one-time passwords or bank-login credentials. Nothing in this policy limits a non-waivable right available under applicable consumer law.